Shipping policy

🚚 Shipping & Delivery Policy

At Oakshirebeds, we specialize in handcrafted upholstered beds, ottoman storage beds, divan beds, TV beds, mattresses and bedroom furniture. We are committed to delivering every order safely, securely and on time, ensuring a smooth shopping experience from our workshop to your home.

🇬🇧 UK Delivery Coverage

We proudly deliver across mainland United Kingdom, including:

  • ✔️ England
  • ✔️ Scotland
  • ✔️ Wales

At this time, we do not offer international delivery.

⏱️ Delivery Timeframes

As many of our products are handcrafted to order, our standard delivery time is typically 7–10 working days from the date your order is confirmed and payment has been successfully processed.

Working days are Monday to Friday and exclude UK bank holidays.

This delivery timeframe applies to:

  • 🛏️ Upholstered Beds
  • 📦 Ottoman Storage Beds
  • 🛌 Divan Beds
  • 📺 TV Beds
  • 💤 Mattresses
  • 🧱 Wall Panels

🛠️ Order Processing

Once your order has been placed:

  • ✔️ You will receive an order confirmation email.
  • ✔️ Our team will begin preparing or manufacturing your order.
  • ✔️ You will receive a dispatch confirmation once your order is ready for delivery.
  • ✔️ Our delivery team or courier may contact you to arrange a suitable delivery date where applicable.

🚛 Delivery Partners

We work with trusted UK delivery partners who are experienced in transporting large furniture items safely and securely.

Every order is:

  • 📦 Carefully packaged for protection.
  • 🚚 Professionally handled during transit.
  • 📍 Trackable where tracking services are available.

🏡 Delivery Access

To ensure a successful delivery, customers are responsible for confirming that the delivery location is suitable for large furniture items.

Please ensure:

  • ✔️ Access routes are clear.
  • ✔️ Doorways, staircases and hallways are large enough for your order.
  • ✔️ Someone is available to accept delivery where required.

If delivery cannot be completed due to access restrictions or incorrect delivery information, additional delivery charges may apply.

📦 Damaged or Missing Items

Please inspect your order as soon as it is delivered.

If you notice any damage, missing items or receive an incorrect product, please contact us within 48 hours of delivery.

To help us resolve your enquiry quickly, please provide:

  • 📸 Photographs of the issue.
  • 📹 Videos where appropriate.
  • 🧾 Your order number.
  • 📦 Keep the original packaging until your claim has been reviewed.

Where appropriate, we will arrange a repair, replacement or refund in accordance with our Returns & Refunds Policy.

💷 Delivery Charges

Delivery charges are calculated during checkout based on your delivery location and the size of your order.

Any free delivery promotions or special offers will be clearly displayed on our website at the time of purchase.

⚠️ Delivery Delays

Although we aim to deliver all orders within our estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:

  • 🌧️ Severe weather conditions.
  • 🚚 Courier or transport disruptions.
  • 🏭 Manufacturing or supply chain delays.
  • 🚧 Unexpected logistical issues.

If a delay occurs, our team will keep you informed and work to deliver your order as quickly as possible.

📞 Contact Us

If you have any questions about your delivery or require assistance with your order, our Customer Support Team is here to help.

  • 📧 Email: Support@oakshirebeds.co.uk
  • 📱 Phone / WhatsApp: 07882760651
  • 📍 Address: 24 Woodroyd Road, Bradford, BD5 8EN

⭐ Our Delivery Promise

At OakshireBeds, we are committed to delivering more than just furniture. Every order is carefully handcrafted, professionally handled and delivered with the highest standards of care and customer service.

  • 🇬🇧 UK Handmade Quality
  • 🚚 Reliable UK Delivery
  • 📦 Carefully Packaged Orders
  • ⭐ Friendly Customer Support
  • 🛡️ Secure Online Shopping

Thank you for choosing OakshireBeds — where luxury, comfort and exceptional service are delivered to your door.

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