Refund policy

📦 Returns & Refunds Policy

At OakshireBeds, your satisfaction is at the heart of everything we do. We take great pride in designing and manufacturing premium handcrafted beds, mattresses, divan beds, ottoman storage beds, TV beds and upholstered furniture that are built to last.

We understand that purchasing furniture online is an important decision. That's why we are committed to providing a fair, transparent and customer-focused returns process, giving you complete confidence when shopping with us.

This Returns & Refunds Policy explains your rights, our responsibilities and the steps to follow should you need to return an item.

🇬🇧 Your Consumer Rights

OakshireBeds fully complies with all applicable UK consumer protection legislation, including:

  • ✔️ Consumer Rights Act 2015
  • ✔️ Consumer Contracts Regulations
  • ✔️ Distance Selling Regulations (where applicable)

Your statutory rights are always protected and are not affected by this policy.

⏳ 14-Day Returns

If you change your mind after receiving your order, you may request a return within 14 days of delivery, subject to the conditions below.

To qualify for a return, products must be:

  • ✔️ Unused
  • ✔️ In their original condition
  • ✔️ Returned with all original packaging
  • ✔️ Free from damage, marks or alterations
  • ✔️ Suitable for resale

Eligible products include:

  • 🛏️ Upholstered Beds
  • 📦 Ottoman Storage Beds
  • 🛌 Divan Beds
  • 📺 TV Beds
  • 🧱 Wall Panels
  • 🛋️ Bedroom Accessories

We recommend inspecting your order carefully upon delivery while retaining all packaging until you are completely satisfied.

🛏️ Mattress Returns & Hygiene Policy

For hygiene and health protection reasons, mattresses are subject to special return conditions.

A mattress may only be returned if:

  • ✔️ The hygiene seal remains fully intact
  • ✔️ The mattress has not been opened or used
  • ✔️ It remains in brand-new condition

Once the hygiene seal has been removed, the mattress cannot normally be returned unless it is proven to be faulty or does not meet your statutory consumer rights.

This policy follows UK hygiene regulations and helps ensure every customer receives a brand-new sleeping surface.

🛠️ Made-to-Order & Custom Products

Every OakshireBeds product is handcrafted specifically for each customer. Many of our beds are manufactured according to your chosen size, fabric, colour and storage options.

Because these products are personalised and made to order, they may not be eligible for cancellation or standard change-of-mind returns once production has begun.

If you need to make changes to your order, please contact our customer support team as soon as possible. We will always do our best to help before manufacturing starts.

📦 Damaged, Incorrect or Faulty Products

Although every product undergoes multiple quality inspections before leaving our workshop, if your order arrives damaged, incorrect or develops a manufacturing fault, we will resolve the issue as quickly as possible.

Please notify us within 48 hours of delivery and include:

  • 📸 Clear photographs of the issue
  • 📹 Videos where appropriate
  • 📦 Images of the packaging (if damaged)
  • 🧾 Your order number

Depending on the circumstances, we may arrange:

  • ✔️ Replacement parts
  • ✔️ A repair
  • ✔️ A replacement product
  • ✔️ A full or partial refund where appropriate

Our priority is always to provide a fair and efficient solution with minimal inconvenience.

📋 How to Request a Return

Starting a return is simple.

Please contact our Customer Support Team with the following information:

  • 📧 Support@oakshirebeds.co.uk
  • 📱 07882760651 (Call or WhatsApp)
  • 🧾 Your Order Number
  • 📝 Reason for your return request

Once your request has been reviewed, our team will provide full return instructions and guide you through each step of the process.

 

💷 Refund Process

Once we have received and inspected your returned item, we will notify you of the outcome of your refund request. Our aim is to make the process as straightforward and transparent as possible.

If your return is approved, your refund will be processed to your original payment method within 14 days of receiving the returned item.

Please note:

  • ✔️ Refunds are issued to the original payment method used at checkout.
  • ✔️ Processing times may vary depending on your bank or payment provider.
  • ✔️ Original delivery charges are refunded only where required under UK consumer law.
  • ✔️ We will keep you informed throughout every stage of the refund process.

🚚 Return Shipping

Unless an item is faulty, damaged, or supplied incorrectly, customers are responsible for arranging and covering the cost of returning products to OakshireBeds.

To help ensure your return reaches us safely, we recommend:

  • 📦 Using secure protective packaging.
  • 📍 Choosing a tracked and insured delivery service.
  • 🧾 Keeping proof of postage until your refund has been completed.

OakshireBeds cannot accept responsibility for returned goods that are lost or damaged during transit if they have not been packaged appropriately.

🚫 Items That Cannot Be Returned

To protect product quality, hygiene and our customers, the following items are not eligible for standard returns unless they are faulty or covered by your statutory rights.

  • ❌ Mattresses where the hygiene seal has been removed.
  • ❌ Made-to-order or personalised products after production has commenced.
  • ❌ Products altered or assembled incorrectly by the customer.
  • ❌ Items showing signs of misuse, accidental damage or improper care.
  • ❌ Products returned without their original packaging where this affects resale.

If you are unsure whether your item qualifies for a return, please contact our team before arranging shipment.

❌ Cancelling Your Order

If you need to cancel your order, please contact us as soon as possible.

Orders may normally be cancelled before manufacturing begins. However, because many OakshireBeds products are handcrafted specifically for each customer, cancellations requested after production has started may not be possible.

Our customer support team will always do their best to assist and explain the available options.

⭐ Our Returns Promise

Shopping for a new bed should feel exciting—not stressful. That's why we have created a returns process that is fair, transparent and designed around customer satisfaction.

When you shop with OakshireBeds, you can expect:

  • ✔️ Honest and transparent policies
  • ✔️ Friendly UK-based customer support
  • ✔️ Fast responses to return requests
  • ✔️ Fair solutions for genuine issues
  • ✔️ Products handcrafted with exceptional care and attention

We believe that outstanding customer service continues long after your order has been delivered.

🛡️ Our Quality Guarantee

Every OakshireBeds product is carefully handcrafted using premium materials and undergoes thorough quality inspections before leaving our manufacturing facility.

Our commitment to quality includes:

  • 🏭 Factory-direct manufacturing
  • 🧵 Premium upholstery fabrics
  • 🪵 Strong and durable bed frames
  • 🛏️ Expert craftsmanship
  • ⭐ Strict quality control throughout production

We are proud to stand behind our products with a 5-Year Guarantee, giving you additional confidence in your purchase.

📞 Need Help With Your Return?

Our friendly customer support team is always happy to assist you.

Contact OakshireBeds

  • 📧 Email: Support@oakshirebeds.co.uk
  • 📱 Phone / WhatsApp: 07882760651
  • 📍 Location: 24 Woodroyd Road, Bradford, BD5 8EN
  • 🕘 Customer Support: Monday – Saturday | 9:00 AM – 6:00 PM

We aim to respond to all enquiries within one working day.

⭐ Why Shop With OakshireBeds?

Thousands of customers choose OakshireBeds because we combine luxury craftsmanship, exceptional value and outstanding customer service.

  • 🇬🇧 Handmade in the United Kingdom
  • 🏭 Factory Direct Prices
  • 🛏️ Premium Beds & Mattresses
  • 🚚 Fast UK Delivery
  • 💳 Secure Online Payments
  • 🛡️ 5-Year Product Guarantee
  • ⭐ Dedicated Customer Support

❤️ Shop With Complete Confidence

At OakshireBeds, every product is handcrafted with care, built using premium materials and designed to provide years of comfort, style and reliability.

Whether you're purchasing a luxury upholstered bed, a practical ottoman storage bed, a supportive mattress or stylish bedroom furniture, you can shop knowing your order is backed by transparent policies, trusted craftsmanship and dedicated UK customer support.

Thank you for choosing OakshireBeds — where luxury, comfort and customer satisfaction come first.

🔒 5-Year Guarantee | 🇬🇧 Handmade in the UK | 🚚 Fast UK Delivery | ⭐ Shop With Confidence

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