Return & Refunds

At OakshireBeds, we are committed to providing premium handcrafted beds, ottoman beds, divan beds, mattresses, and wall panels with complete confidence. This Returns & Refunds Policy outlines your rights under UK consumer law and how we handle returns fairly and transparently.
🇬🇧 UK Consumer Rights
This policy complies with:
Consumer Contracts Regulations (UK)
Consumer Rights Act 2015
Your statutory rights are not affected.
⏳ Change-of-Mind Returns
You have 14 days from the date your order is delivered to request a return
This applies to online purchases made within the United Kingdom
Returned items must be:
Unused
In original packaging
In resaleable condition
This applies to:
Upholstered beds
Ottoman storage beds
Divan beds (solid & slatted base)
Wall panels
🛏️ Mattress Returns (Hygiene Policy)
Mattresses can only be returned if:
The hygiene seal is intact and unopened
Once the seal is removed, the mattress becomes non-returnable, unless faulty
This is in line with UK hygiene regulations.
🛠️ Faulty or Damaged Items
If your order arrives damaged or develops a fault:
Notify us within 48 hours of delivery
Provide photos or videos where possible
Keep all original packaging
We will arrange:
A repair
A replacement
Or a full refund (where applicable)
📦 How to Request a Return
Email OakshireBeds@gamil.com or call 07400 208440
Provide your order number and reason for return
Our team will guide you through the return process
Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect.
💷 Refunds
Refunds are processed within 14 days of receiving and inspecting the returned item
Refunds are issued to the original payment method
Original delivery charges are refunded only where required by law
🛑 Non-Returnable Items
The following items are not eligible for standard returns:
Mattresses with opened hygiene seals
Custom-made or personalised products
Items damaged due to misuse or improper handling
📞 Customer Support
For returns, refunds, or product concerns, contact:
Email: OakshireBeds@gamil.com
Phone: 07400 208440
Location: Bradford, United Kingdom
Our support team responds within 24 hours on working days.
⭐ Our Quality Promise
At OakshireBeds, we stand behind our products with:
Transparent returns
Fair refunds
UK-compliant consumer protection
100% customer satisfaction commitment
Shop with confidence knowing your purchase is protected.